Customer Service

Customer Service

Excellent Customer Service to Consumers is a vital and not an option for businesses. EWURA is responsible to protect the interests of consumers and promoting the availability of regulated services to all consumers including low income, rural and disadvantaged consumers in the regulated sectors. EWURA receive and investigate complaints from consumers against licensed utilities and educate consumers on their rights, obligations.

Attachment : EWURA CLIENT CHARTER ENG & KISW

                      EWURA QUALITY POLICY