EWURA is mandated to review rates and charges either when the application is lodged by the applicant or when the Authority finds it necessary to do so as stipulated in section 17 of the EWURA Act, Cap 414.
Tariff Application Process
The procedure for Tariff Application is provided under the Tariff Application Guidelines (2017). The decisions reached by the Authority is communicated through written tariff orders.
Tariff Orders are usually attached with conditions that need to be fulfilled by the applicants (WSSAs). Normally, conditions have to be fulfilled within or before a specified time. Click here for Water and Sanitation Tariff Orders by Regions/Districts/Others (2006 -2015) issued to WSSAs.