Water Utilities Performance reports
On the basis of results obtained from performance monitoring and reports submitted by WSSAs, EWURA prepares Annual Water Utilities Performance Reports which compares performance (competition tool) of WSSA’s on yearly basis. The key performance indicators and service level benchmarks as outlined in Performance Benchmarking Guidelines, 2014 are used for performance benchmarking. Performance reports are prepared in two sets, one covers Regional and National Project WSSA and DAWASCO and the other for District and Small towns utilities.
The reports provide comparative performance of respective WSSAs in which WSSAs are ranked on basis of key performance indicators and service level benchmarks. Utility ranking aims to measure WSSAs’ efforts to attain performance targets and compliance to reporting requirements. Based on the overall ranking criteria, as stipulated in the Performance Benchmarking Guidelines for WSSAs, 2014, results of ranking of the WSSAs’ performance annually are determined.