Electricity Complaints and Resolution

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Complaints & Resolution

Section 32(1) of electricity act, Cap 131 mandates EWURA to investigate licensees non- compliance with the Act, or any aspect of licensee’s Tariff Order upon receipt of a complaint or on its own motion.

(a) Lodging a Complaint

Complaints are lodged by filling the form which is accessible in this link . The guideline for filling the form can be downloaded through this link .

(b) List of Complaints & Resolution

Electricity Awards

Electricity Orders

Electricity Ruling

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