Complaints & Resolution
Section 32(1) of electricity act, Cap 131 mandates EWURA to investigate licensees non- compliance with the Act, or any aspect of licensee’s Tariff Order upon receipt of a complaint or on its own motion.
(a) Lodging a Complaint
Complaints are lodged by filling the form which is accessible in this link . The guideline for filling the form can be downloaded through this link .
(b) List of Complaints & Resolution