Online Services

There are online services available to stakeholders that facilitate a speedy service delivery by increasing services hours, transparency and elimination of physical barriers between EWURA and its stakeholders. Currently, online services available are for Licence or Tariff application—through Licence and Order Information System (LOIS), Complaints Registration, submission of Water Tariff Performance Report—through Water Information System (MaJIs); and submission of Electricity Performance Reports—through Electricity Regulatory Information System (ERIS).    

Online Systems User Guide

Apply for Licence or Tariff using – Licence and Order Information System (LOIS)

Maelezo ya jinsi ya kutumia mtandao (LOIS) kuomba leseni ya utandazaji mifumo ya umeme . Read More…




Submit Water Performance Report – Water Information System (MaJIs)


Submit Electricity Performance Report- Electricity Regulatory Information System (ERIS)


For more information please send  email to or

Call toll free number 0800110030

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