Online Services

EWURA is providing online services to stakeholders, to improve service delivery  by increasing services hours, transparency and to extend services close to stakeholders. The following links provides various online services:

Online Systems User Guide

Apply for Licence or Tariff using – Licence and Order Information System (LOIS)

Maelezo ya jinsi ya kutumia mtandao (LOIS) kuomba leseni ya utandazaji mifumo ya umeme . Read More…

Register Complaint from your Provider for services regulated by EWURA


Submit Water Performance Report – Water Information System (MaJIs)


Submit Electricity Performance Report- Electricity Regulatory Information System (ERIS)


For more information please send  email to or

Call toll free number 0800110030

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