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Energy and Water Utilities Regulatory Authority (EWURA)

"Fair Regulation for the positive IMPACT"
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Public Access Registry
Electricity
Complaints Decisions
Compliance Orders
Rates and charges
Petroleum
Complaints Decisions
Compliance Orders
Natural Gas
Complaints Decisions
Compliance Orders
Rates and charges
Water and Sanitation
Complaints Decisions
Compliance Orders
Rates and charges
Category Title
  • Complaints Decisions - Awards
  • Complaints Decisions - Ruling
  • Complaints Decisions - Order
  • Awards - Billing
  • Awards - Tariff
  • Awards - Connection
  • Awards - Disconnection
  • Awards - Customer Service
  • Awards - Damage to Property
  • Awards - Poor quality of Service
  • Awards - Trespass
  • Awards - Others
  • Billing - 2025
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  • Compliance Orders - 2025
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  • Complaints Decisions - Awards
  • Complaints Decisions - Ruling
  • Complaints Decisions - Order
  • Awards - Damage to Property
  • Awards - Poor quality of Service
  • Awards - Cap prices.
  • Awards - Others
  • Awards - Petroleum Products
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  • Petroleum Products - 2025
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  • Complaints Decisions - Ruling
  • Complaints Decisions - Order
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  • Complaints Decisions - Awards
  • Complaints Decisions - Ruling
  • Complaints Decisions - Order
  • Awards - Billing
  • Awards - Tariff
  • Awards - Connection
  • Awards - Disconnection
  • Awards - Customer Service
  • Awards - Damage to Property
  • Awards - Poor quality of Service
  • Awards - Trespass
  • Awards - Others
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EWURA’s Electronic Public Register is a gateway to regulatory information about the four sectors it regulates namely: Electricity, Petroleum, Natural Gas and Water and Sanitation.

 The presence of this portal is based on the realization of the need and demand for an informed public on the availability and right information on decisions made, procedures, orders as well as internal regulations and the Code of Conduct governing members of the Board and EWURA Staff.

 EWURA, through its core value of transparency and in compliance with Section 24 of the EWURA Act Cap. 414, aims at ensuring that the entire local and international community is well and timely informed about its operations and documentation through its physical Public Register as well as through this electronic portal.