Vision: To be a World Class Regulator for Sustainable Energy and Water Services.    

Mission: To regulate energy and water utilities in a transparent, effective and efficient manner that ensures quality, availability and affordability. 

Motto: “Fair Regulation for Positive IMPACT”. 

Core Values: EWURA staff shall be guided by the catchword ‘IMPACT’ with six (6) core values as follows:

1. Impartiality: Staff shall treat all stakeholders with fairness.  The duty of EWURA as a regulator is to set a level playing field and balance the interests of all stakeholders. 

2. Morality: EWURA staff shall ensure they uphold rights and good conduct standards.

3. Professionalism: EWURA staff shall attend to their duties with the highest degree of competence and skills.

4. Accountability: EWURA staff shall conduct their duties in a manner that shows readiness to take full liability and responsibility for their actions.

5. Consistency: EWURA ensures consistency and coherence in its regulatory practices and work.

6. Transparency: EWURA staff shall operate in an open manner.  All their decisions shall be conducted without prejudice, with respect for the interests of all stakeholders and in a fair and completely transparent manner.