This Client Service Charter is a social contract between EWURA and its clientswho are the key stakeholders in all that it does. The Charter spells out EWURA’s main clients, the services offered and the standards of service that clients should expect. This Service Charter is one way in which EWURA can be directly accountable to all our clients.

We are committed to deliver an excellent level of service to meet EWURA clients’ expectations. We shall regularly monitor our level of service delivery against these standards and incorporate clients’ feedback to promote further improvements in the set standards.

Clients’ feedback could be a compliment, complaint, suggestion, statement or a word on how they feel when engaging with us in any of our service delivery channels.

All EWURA members of staff are responsible for delivering quality service to ensure that we meet our clients’ expectations.

The Charter has been developed based on guidelines issued by the President’s Office Public Service Management on preparation of Client Service Charter for government institutions and in consultation with our clients, staff and other key stakeholders.