EWURA Eastern Zone serves four (4) regions, namely Dar es Salaam, Lindi, Mtwara and Pwani. The main office of the Eastern Zone is in Dar es Salaam region. The Zonal office has been conferred to implement Licensing activities, performance and Compliance Monitoring, tariff review, regulatory enforcement, public relations and information dissemination, business plan reviews, review of Customer Service Charters of the regulated service providers, and consumer complaints settlement. The Zonal Offices implement their activities in line with the EWURA Act, sector legislations, Guidelines, Operational Manuals, Quality Management System procedures, Client Service Charter, Risk Management Framework and other applicable legislations, policies and procedures.